This Payment Gateway Policy outlines the terms and conditions governing the use of online payment services provided by Adhirath Home Care. By utilizing our payment gateway, you agree to comply with the terms outlined in this document. Our objective is to ensure a secure, seamless, and convenient payment experience for all clients, supporting various payment methods, including credit and debit cards, net banking, UPI, and mobile wallets.
The payment process begins with the generation of an invoice detailing the services availed and the corresponding charges. A secure payment link is provided to complete the transaction, and upon successful payment, a confirmation receipt is sent to the registered email and phone number. Clients can monitor the status of their payments through the “Payment History” section on our official website.
Refunds are subject to specific conditions. Refund requests are eligible in cases of overpayment, duplicate transactions, or cancellations made within the prescribed period. Refunds for services already rendered are not permitted. Clients must submit refund requests through our Contact Us page or via email at info@adhirathhomecare.com, attaching the payment receipt and reason for the request. Refunds are processed within 7 to 10 business days and are credited back to the original payment method.
Cancellations of services must be made at least 24 hours before the scheduled service to avoid penalties. Cancellations made within 24 hours of the scheduled time may incur a fee of up to 25% of the service cost. If a payment has already been made for a canceled service, clients may request a refund in line with our refund policy.
Adhirath Home Care is committed to maintaining the security and privacy of our clients’ financial information. All transactions are encrypted using SSL technology, and our payment gateway is PCI-DSS certified to ensure the highest level of payment security. We do not share clients’ payment information with third parties, except as required by law or to facilitate the transaction.
In the event of disputes, clients can contact us at support@adhirathhomecare.com or call our helpline for assistance. Disputes are typically resolved within 3 to 5 business days. However, Adhirath Home Care is not liable for errors caused by clients, such as incorrect payment details, or issues arising from third-party payment providers. Clients are encouraged to review their details carefully before confirming transactions.
We reserve the right to amend this policy at any time. Changes will be updated on our website, and significant amendments will be communicated via email. For payment-related queries or concerns, clients can reach out to us via email, phone, or by visiting our office.
Thank you for choosing Adhirath Home Care. We are dedicated to providing a secure and efficient payment experience for our clients.
